General Terms and Conditions
for Consumers
Pro-Con Buerstentechnik GmbH
Wiesenstrasse 83
72461 Albstadt, Germany
Email: info@pro-con-buerstentechnik.de
– hereinafter referred to as “Supplier” –
1. Scope of Application
These General Terms and Conditions (GTC) apply to all contracts concluded between the Supplier and consumers within the meaning of Section 13 of the German Civil Code (BGB) via the Supplier’s website, by email, telephone or other means.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity.
These GTC apply exclusively. Deviating terms and conditions of the Customer shall not become part of the contract unless the Supplier expressly agrees to them.
2. Conclusion of Contract
2.1 The presentation of products on the Supplier’s website does not constitute a legally binding offer, but rather a non-binding invitation to the Customer to submit an offer.
2.2 The Customer may submit an enquiry to the Supplier via the contact form on the website or by email. This enquiry does not yet constitute a binding order. The Supplier will then prepare an individual offer.
2.3 The Customer may accept the Supplier’s offer by placing an order (by email, fax or post). The contract is concluded when the Supplier accepts the Customer’s order by means of an order confirmation in text form (e.g. by email) or delivers the ordered goods.
2.4 The Supplier will save the contract text after conclusion of the contract and send it to the Customer in text form (e.g. by email).
2.5 The following language is available for the conclusion of the contract: German.
3. Right of Withdrawal for Consumers
Consumers are generally entitled to a statutory right of withdrawal in the case of distance contracts. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity.
Details can be found in the following cancellation policy.
Cancellation Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us (Pro-Con Buerstentechnik GmbH, Wiesenstrasse 83, 72461 Albstadt, Germany, Email: info@pro-con-buerstentechnik.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email).
To comply with the withdrawal period, it is sufficient that you send your notification of the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received notification of your withdrawal from this contract.
We will use the same means of payment for this reimbursement that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods to us without undue delay and in any event no later than within fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires.
You bear the direct costs of returning the goods.
You shall only be liable for any diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
End of Cancellation Policy
4. Payment, Default
4.1 The prices stated in the Supplier’s respective offer shall apply. All prices include statutory VAT plus any shipping costs shown in the offer.
4.2 Payment shall be made at the Supplier’s choice by advance payment or on account.
4.3 If advance payment has been agreed, the purchase price shall become due immediately upon conclusion of the contract. The Supplier shall notify the Customer of the bank details in the order confirmation. The goods will be shipped after receipt of payment.
4.4 If payment on account has been agreed, payment shall be due within 14 days of receipt of the invoice without deduction, unless a different payment deadline is specified in the offer or invoice.
5. Retention of Title
The delivered goods shall remain the property of the Supplier until full payment of the purchase price.
6. Delivery
6.1 Delivery shall be made to the delivery address specified by the Customer. The delivery time is stated in the respective offer.
6.2 If the Supplier is unable to deliver the ordered goods because it was not itself supplied through no fault of its own, despite having concluded a congruent covering transaction with a reliable supplier in good time, the Supplier shall be released from its obligation to perform and may withdraw from the contract. The Supplier is obliged to inform the Customer immediately of the impossibility of performance. Any consideration already provided shall be refunded to the Customer without delay.
6.3 The risk of accidental destruction and accidental deterioration of the goods shall pass to the Customer upon handover.
7. Warranty
The statutory provisions on warranty for defects shall apply.
8. Liability
8.1 The Supplier shall be liable without limitation for damages arising from injury to life, body or health based on an intentional or negligent breach of duty by the Supplier or a legal representative or vicarious agent of the Supplier; for damages based on an intentional or grossly negligent breach of duty by the Supplier or a legal representative or vicarious agent of the Supplier; on the basis of a guarantee promise, unless otherwise agreed; as well as on the basis of mandatory liability (e.g. under the Product Liability Act).
8.2 If the Supplier negligently breaches a material contractual obligation, its liability shall be limited to the typical, foreseeable damage, unless unlimited liability applies pursuant to the preceding paragraph. Material contractual obligations are obligations which the contract imposes on the Supplier according to its content for the achievement of the purpose of the contract, the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the Customer may regularly rely.
8.3 Apart from this, the Supplier’s liability and the liability of its vicarious agents and legal representatives shall be excluded.
9. Data Protection
The Supplier treats its customers’ personal data confidentially and in accordance with statutory data protection regulations. For further details, please refer to the Supplier’s privacy policy on its website.
10. Final Provisions
10.1 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods, insofar as this choice of law does not result in a consumer habitually resident in the EU being deprived of mandatory statutory provisions of the law of their state of residence.
10.2 If the Customer is a merchant, a legal entity under public law or a special fund under public law, the court at the Supplier’s place of business (Albstadt) shall have jurisdiction, unless an exclusive place of jurisdiction exists for the dispute. This shall also apply if the Customer has no place of residence within the European Union.
10.3 Should any provision of this contract be or become invalid or unenforceable, the remaining provisions of this contract shall remain unaffected.
11. Information on Online Dispute Resolution
The EU Commission provides a platform for online dispute resolution on the Internet at the following link:
https://ec.europa.eu/consumers/odr
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase contracts or online service contracts involving a consumer.
The Supplier is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Our email address is:
info@pro-con-buerstentechnik.de
General Terms and Conditions of Sale and Delivery
for Services and Goods
Pro-Con Buerstentechnik GmbH
Wiesenstrasse 83, 72461 Albstadt, Germany
Email: info@pro-con-buerstentechnik.de
(hereinafter referred to as “Contractor”)
Section 1 Scope of Application
(1) All deliveries, services and offers of the Contractor shall be made exclusively on the basis of these General Terms and Conditions of Sale and Delivery. These shall form an integral part of all contracts concluded by the Contractor with its contractual partners (hereinafter also referred to as “Client”) for the deliveries or services offered by it. They shall also apply to all future deliveries, services or offers to the Client, even if they are not separately agreed upon again.
(2) The Contractor exclusively concludes contracts with entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB). Contracts with consumers (Section 13 BGB) are excluded.
(3) Terms and conditions of the Client or third parties shall not apply, even if the Contractor does not separately object to their validity in individual cases. Even if the Contractor refers to a letter containing or referring to terms and conditions of the Client or a third party, this shall not constitute agreement to the validity of those terms and conditions.
Section 2 Offer and Conclusion of Contract
(1) All offers of the Contractor are non-binding and without obligation, unless they are expressly marked as binding or contain a specific acceptance period. The Contractor may accept orders or commissions within fourteen days of receipt.
(2) The written contract, including these General Terms and Conditions of Sale and Delivery, shall be solely authoritative for the legal relationship between the Contractor and the Client. This fully reflects all agreements between the contracting parties on the subject matter of the contract. Verbal commitments made by the Contractor prior to the conclusion of this contract are legally non-binding, and verbal agreements between the contracting parties are replaced by the written contract, unless it is expressly stated in each case that they shall continue to apply. Amendments and additions to the agreements made, including these Terms and Conditions, require written form to be effective. With the exception of managing directors or authorised signatories (Prokuristen), the employees of the Contractor are not authorised to make deviating verbal agreements. Transmission by fax or email shall be sufficient to meet the written form requirement.
(3) The Contractor reserves ownership or copyright in all offers and cost estimates submitted by it, as well as drawings, illustrations, calculations, brochures, catalogues, models, tools and other documents and aids made available to the Client. The Client may not make these items accessible to third parties, either as such or in terms of content, disclose them, use them itself or through third parties, or reproduce them without the express consent of the Contractor. Upon request by the Contractor, the Client shall return these items in full and destroy any copies made if they are no longer required in the ordinary course of business or if negotiations do not lead to the conclusion of a contract.
Section 3 Prices and Payment
(1) The prices apply to the scope of services and deliveries listed in the order confirmations. Additional or special services shall be charged separately. Prices are quoted in EUR ex works, plus packaging, statutory value added tax, customs duties for export deliveries, as well as fees and other public charges.
(2) Insofar as the agreed prices are based on the Contractor’s list prices and the delivery is not to take place until more than four months after conclusion of the contract, the Contractor’s list prices valid at the time of delivery shall apply (in each case less an agreed percentage or fixed discount).
(3) Invoice amounts are payable within thirty days without any deduction, unless otherwise agreed in writing. The date of receipt by the Contractor shall be decisive for the date of payment. Cheques shall only be deemed payment upon encashment. If the Client fails to pay when due, interest shall be charged on the outstanding amounts at a rate of 9 percentage points above the base interest rate per annum from the due date; the right to claim higher interest and further damages in the event of default remains unaffected.
(4) Set-off against counterclaims of the Client or withholding of payments on account of such claims shall only be permissible insofar as the counterclaims are undisputed or have been established by final court judgment.
(5) The Contractor shall be entitled to carry out or render outstanding deliveries or services only against advance payment or provision of security if, after the conclusion of the contract, circumstances become known to it which are likely to substantially reduce the creditworthiness of the Client and which jeopardise the payment of the Contractor’s outstanding claims by the Client under the respective contractual relationship (including other individual orders to which the same framework agreement applies).
Section 4 Delivery and Delivery Time
(1) Deliveries shall be made ex works.
(2) Deadlines and dates indicated by the Contractor for deliveries and services shall always be approximate only, unless a fixed deadline or date has been expressly promised or agreed. If shipment has been agreed, delivery periods and delivery dates shall refer to the time of handover to the forwarding agent, carrier or other third party commissioned with the transport.
(3) The Contractor may – without prejudice to its rights arising from default by the Client – demand an extension of delivery and performance periods or a postponement of delivery and performance dates by the period during which the Client fails to meet its contractual obligations towards the Contractor.
(4) The Contractor shall not be liable for impossibility of delivery or for delivery delays insofar as these have been caused by force majeure or other events unforeseeable at the time of conclusion of the contract (e.g. operational disruptions of any kind, transport delays, strikes, official measures) which the Contractor is not responsible for. If such events make delivery or performance significantly more difficult or impossible for the Contractor and the hindrance is not only of temporary duration, the Contractor shall be entitled to withdraw from the contract. In the case of hindrances of temporary duration, the delivery or performance periods shall be extended or the delivery or performance dates shall be postponed by the period of the hindrance plus a reasonable start-up period. If the Client cannot reasonably be expected to accept the delivery or service as a result of the delay, the Client may withdraw from the contract by immediate written declaration to the Contractor.
(5) The Contractor shall only be entitled to make partial deliveries if the partial delivery can be used by the Client within the scope of the contractual purpose, the delivery of the remaining ordered goods is ensured, and the Client does not incur any significant additional expense or additional costs as a result (unless the Contractor agrees to bear these costs).
(6) If the Contractor is in default with a delivery or service, or if a delivery or service becomes impossible for the Contractor for whatever reason, the Contractor’s liability for damages shall be limited in accordance with Section 8 of these General Terms and Conditions of Sale and Delivery.
Section 5 Place of Performance, Shipment, Packaging, Transfer of Risk, Acceptance
(1) The place of performance for all obligations arising from the contractual relationship shall be the Contractor’s place of business, unless otherwise specified. If the Contractor also owes installation, the place of performance shall be the place where the installation is to be carried out.
(2) The method of shipment and packaging shall be subject to the Contractor’s reasonable discretion.
(3) The risk shall pass to the Client no later than upon handover of the delivery item to the forwarding agent, carrier or other third party designated to carry out the shipment (whereby the start of the loading process shall be decisive). This shall also apply if partial deliveries are made or if the Contractor has assumed other services (e.g. shipment or installation). If shipment or handover is delayed due to a circumstance caused by the Client, the risk shall pass to the Client from the day on which the Contractor is ready for shipment and has notified the Client thereof.
(4) Storage costs after transfer of risk shall be borne by the Client. In the case of storage by the Contractor, the storage costs shall amount to 0.25% of the invoice amount of the delivery items to be stored per elapsed week. The right to assert and prove higher or lower storage costs remains reserved.
(5) The consignment shall only be insured by the Contractor against theft, breakage, transport, fire and water damage or other insurable risks at the express request of the Client and at the Client’s expense.
(6) Insofar as acceptance is to take place, the purchased goods shall be deemed accepted if delivery has been completed and, if the Contractor also owes installation, if installation has been completed, the Contractor has notified the Client thereof with reference to the deemed acceptance under this Section 5(6) and has requested the Client to accept, twelve working days have elapsed since delivery or installation or the Client has begun to use the purchased goods (e.g. has put the delivered system into operation) and in this case six working days have elapsed since delivery or installation, and the Client has failed to accept within this period for a reason other than a defect notified to the Contractor which makes use of the purchased goods impossible or significantly impairs it.
Section 6 Warranty
(1) The warranty period shall be one year from delivery or, if acceptance is required, from acceptance.
(2) The delivered items shall be carefully inspected immediately after delivery to the Client or to the third party designated by the Client. They shall be deemed approved if the Contractor has not received written notice of defects in respect of obvious defects or other defects that were recognisable upon an immediate, careful inspection within seven working days of delivery of the delivery item, or otherwise within seven working days of discovery of the defect or the time at which the defect was recognisable to the Client during normal use of the delivery item without closer inspection. At the Contractor’s request, the delivery item complained of shall be returned to the Contractor carriage paid. In the event of a justified notice of defects, the Contractor shall reimburse the costs of the most favourable shipping route; this shall not apply insofar as the costs increase because the delivery item is located at a place other than the place of intended use.
(3) In the event of material defects in the delivered items, the Contractor shall initially be obliged and entitled, at its discretion to be exercised within a reasonable period, to remedy the defect or deliver a replacement. In the event of failure, i.e. the impossibility, unreasonableness, refusal or unreasonable delay of remedy or replacement delivery, the Client may withdraw from the contract or reduce the purchase price appropriately.
(4) If a defect is due to the fault of the Contractor, the Client may claim damages under the conditions set out in Section 8.
(5) In the case of defects in components of other manufacturers which the Contractor cannot remedy for licensing or practical reasons, the Contractor shall, at its discretion, assert its warranty claims against the manufacturers and suppliers for the account of the Client or assign them to the Client. Warranty claims against the Contractor for such defects shall only exist under the other conditions and in accordance with these General Terms and Conditions of Sale and Delivery if the judicial enforcement of the aforementioned claims against the manufacturer and supplier was unsuccessful or, for example due to insolvency, is without prospect of success. The limitation of the Client’s relevant warranty claims against the Contractor shall be suspended for the duration of the legal dispute.
(6) The warranty shall not apply if the Client modifies the delivery item or has it modified by third parties without the Contractor’s consent and this makes the remedy of the defect impossible or unreasonably difficult. In any event, the Client shall bear the additional costs of remedying the defect caused by the modification.
(7) A delivery of used items agreed in individual cases with the Client shall be made excluding any warranty.
Section 7 Industrial Property Rights
(1) The Contractor warrants in accordance with this Section 7 that the delivery item is free from industrial property rights or copyrights of third parties. Each contracting party shall immediately notify the other contracting party in writing if claims are asserted against it due to the infringement of such rights.
(2) In the event that the delivery item infringes an industrial property right or copyright of a third party, the Contractor shall, at its discretion and at its expense, modify or replace the delivery item in such a way that no third-party rights are infringed but the delivery item still fulfils the contractually agreed functions, or procure the right of use for the Client by concluding a licence agreement. If the Contractor fails to do so within a reasonable period, the Client shall be entitled to withdraw from the contract or reduce the purchase price appropriately. Any claims for damages by the Client shall be subject to the limitations of Section 8 of these General Terms and Conditions of Sale and Delivery.
(3) In the case of infringements by products of other manufacturers supplied by the Contractor, the Contractor shall, at its discretion, assert its claims against the manufacturers and suppliers for the account of the Client or assign them to the Client. In such cases, claims against the Contractor shall only exist in accordance with this Section 7 if the judicial enforcement of the aforementioned claims against the manufacturers and suppliers was unsuccessful or, for example due to insolvency, is without prospect of success.
Section 8 Liability for Damages due to Fault
(1) The Contractor’s liability for damages, regardless of the legal grounds, in particular due to impossibility, delay, defective or incorrect delivery, breach of contract, breach of duties during contract negotiations and tort, shall, insofar as fault is relevant in each case, be limited in accordance with this Section 8.
(2) The Contractor shall not be liable a) in the case of simple negligence on the part of its organs, legal representatives, employees or other vicarious agents; b) in the case of gross negligence on the part of its non-managerial employees or other vicarious agents, unless it involves a breach of material contractual obligations. Material contractual obligations are the obligation to deliver and install on time and free of defects, as well as advisory, protective and custodial duties intended to enable the Client to use the delivery item in accordance with the contract or to protect the life or limb of the Client’s personnel or third parties or the Client’s property from significant damage.
(3) Insofar as the Contractor is liable for damages in principle pursuant to Section 8(2), this liability shall be limited to damages which the Contractor foresaw at the time of conclusion of the contract as a possible consequence of a breach of contract or which it should have foreseen, taking into account the circumstances known to it or which it should have known, if it had exercised due care and attention. Indirect damages and consequential damages resulting from defects in the delivery item shall only be compensable insofar as such damages are typically to be expected when the delivery item is used for its intended purpose.
(4) The above exclusions and limitations of liability shall apply to the same extent in favour of the organs, legal representatives, employees and other vicarious agents of the Contractor.
(5) Insofar as the Contractor provides technical information or acts in an advisory capacity and this information or advice does not form part of the contractually agreed scope of services owed by it, this shall be done free of charge and excluding any liability.
(6) The limitations of this Section 8 shall not apply to the Contractor’s liability for intentional conduct, for guaranteed characteristics, for injury to life, body or health, or under the Product Liability Act.
Section 9 Retention of Title
(1) The goods delivered by the Contractor to the Client shall remain the property of the Contractor until all secured claims have been paid in full. The goods and the goods covered by the retention of title replacing them pursuant to this clause are hereinafter referred to as “reserved goods”.
(2) The Client shall store the reserved goods free of charge for the Contractor.
(3) The Client shall be entitled to process and sell the reserved goods in the ordinary course of business until the enforcement event occurs (paragraph 8). Pledging and transfer by way of security are not permitted.
(4) If the reserved goods are processed by the Client, it is agreed that the processing shall take place in the name and for the account of the Contractor as manufacturer and that the Contractor shall directly acquire ownership or – if the processing is carried out using materials of several owners or if the value of the processed item is higher than the value of the reserved goods – co-ownership (fractional ownership) of the newly created item in proportion to the value of the reserved goods to the value of the newly created item. In the event that no such acquisition of ownership by the Contractor should occur, the Client hereby transfers its future ownership or – in the aforementioned proportion – co-ownership of the newly created item to the Contractor as security. If the reserved goods are combined with other items to form a single item or inseparably mixed and if one of the other items is to be regarded as the main item, the Contractor, insofar as the main item belongs to it, shall transfer proportionate co-ownership of the single item to the Client in the proportion specified in sentence 1.
(5) In the event of resale of the reserved goods, the Client hereby assigns by way of security the resulting claim against the purchaser – in the case of co-ownership by the Contractor of the reserved goods, proportionately in accordance with the co-ownership share – to the Contractor. The same shall apply to other claims which take the place of the reserved goods or otherwise arise in respect of the reserved goods, such as insurance claims or claims in tort in the event of loss or destruction. The Contractor revocably authorises the Client to collect the claims assigned to the Contractor in its own name for the account of the Contractor. The Contractor may only revoke this collection authorisation in the event of enforcement.
(6) If third parties access the reserved goods, in particular by seizure, the Client shall immediately inform them of the Contractor’s ownership and inform the Contractor thereof in order to enable it to enforce its ownership rights. If the third party is unable to reimburse the Contractor for the judicial or extrajudicial costs incurred in this connection, the Client shall be liable to the Contractor for this.
(7) The Contractor shall release the reserved goods and the items or claims replacing them at the Client’s request at the Contractor’s discretion, insofar as their value exceeds the amount of the secured claims by more than 50%.
(8) If the Contractor withdraws from the contract due to conduct by the Client in breach of contract – in particular default in payment – (enforcement event), it shall be entitled to demand the return of the reserved goods.
Section 10 Final Provisions
(1) The place of jurisdiction for all disputes arising from the business relationship between the Contractor and the Client shall, at the Contractor’s discretion, be Albstadt or the Client’s registered office. Albstadt shall be the exclusive place of jurisdiction for actions against the Contractor. Mandatory statutory provisions on exclusive places of jurisdiction shall remain unaffected by this provision.
(2) The relations between the Contractor and the Client shall be governed exclusively by the law of the Federal Republic of Germany. The United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (CISG) shall not apply.
(3) Insofar as the contract or these General Terms and Conditions of Sale and Delivery contain gaps, those legally effective provisions shall be deemed to have been agreed to fill these gaps which the contracting parties would have agreed in accordance with the economic objectives of the contract and the purpose of these General Terms and Conditions of Sale and Delivery if they had been aware of the gap.