General Terms and Conditions

for Consumers Pro-Con Buerstentechnik GmbH Wiesenstrasse 83 72461 Albstadt, Germany Email: info@pro-con-buerstentechnik.de – hereinafter referred to as “Supplier” –

1. Scope of Application

These General Terms and Conditions (GTC) apply to all contracts concluded between the Supplier and consumers within the meaning of Section 13 of the German Civil Code (BGB) via the Supplier's website, by email, telephone or other means. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity. These GTC apply exclusively. Deviating terms and conditions of the Customer shall not become part of the contract unless the Supplier expressly agrees to them.

2. Conclusion of Contract

2.1 The presentation of products on the Supplier's website does not constitute a legally binding offer, but rather a non-binding invitation to the Customer to submit an offer. 2.2 The Customer may submit an enquiry to the Supplier via the contact form on the website or by email. This enquiry does not yet constitute a binding order. The Supplier will then prepare an individual offer. 2.3 The Customer may accept the Supplier's offer by placing an order (by email, fax or post). The contract is concluded when the Supplier accepts the Customer's order by means of an order confirmation in text form (e.g. by email) or delivers the ordered goods. 2.4 The Supplier will save the contract text after conclusion of the contract and send it to the Customer in text form (e.g. by email). 2.5 The following language is available for the conclusion of the contract: German.

3. Right of Withdrawal for Consumers

Consumers are generally entitled to a statutory right of withdrawal in the case of distance contracts. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity. Details can be found in the following cancellation policy.

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us (Pro-Con Buerstentechnik GmbH, Wiesenstrasse 83, 72461 Albstadt, Germany, Email: info@pro-con-buerstentechnik.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). To comply with the withdrawal period, it is sufficient that you send your notification of the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received notification of your withdrawal from this contract. We will use the same means of payment for this reimbursement that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return the goods to us without undue delay and in any event no later than within fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires. You bear the direct costs of returning the goods. You shall only be liable for any diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer. End of Cancellation Policy

4. Payment, Default

4.1 The prices stated in the Supplier's respective offer shall apply. All prices include statutory VAT plus any shipping costs shown in the offer. 4.2 Payment shall be made at the Supplier's choice by advance payment or on account. 4.3 If advance payment has been agreed, the purchase price shall become due immediately upon conclusion of the contract. The Supplier shall notify the Customer of the bank details in the order confirmation. The goods will be shipped after receipt of payment. 4.4 If payment on account has been agreed, payment shall be due within 14 days of receipt of the invoice without deduction, unless a different payment deadline is specified in the offer or invoice.

5. Retention of Title

The delivered goods shall remain the property of the Supplier until full payment of the purchase price.

6. Delivery

6.1 Delivery shall be made to the delivery address specified by the Customer. The delivery time is stated in the respective offer. 6.2 If the Supplier is unable to deliver the ordered goods because it was not itself supplied through no fault of its own, despite having concluded a congruent covering transaction with a reliable supplier in good time, the Supplier shall be released from its obligation to perform and may withdraw from the contract. The Supplier is obliged to inform the Customer immediately of the impossibility of performance. Any consideration already provided shall be refunded to the Customer without delay. 6.3 The risk of accidental destruction and accidental deterioration of the goods shall pass to the Customer upon handover.

7. Warranty

The statutory provisions on warranty for defects shall apply.

8. Liability

8.1 The Supplier shall be liable without limitation for damages arising from injury to life, body or health based on an intentional or negligent breach of duty by the Supplier or a legal representative or vicarious agent of the Supplier; for damages based on an intentional or grossly negligent breach of duty by the Supplier or a legal representative or vicarious agent of the Supplier; on the basis of a guarantee promise, unless otherwise agreed; as well as on the basis of mandatory liability (e.g. under the Product Liability Act). 8.2 If the Supplier negligently breaches a material contractual obligation, its liability shall be limited to the typical, foreseeable damage, unless unlimited liability applies pursuant to the preceding paragraph. Material contractual obligations are obligations which the contract imposes on the Supplier according to its content for the achievement of the purpose of the contract, the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the Customer may regularly rely. 8.3 Apart from this, the Supplier's liability and the liability of its vicarious agents and legal representatives shall be excluded.

9. Data Protection

The Supplier treats its customers' personal data confidentially and in accordance with statutory data protection regulations. For further details, please refer to the Supplier's privacy policy on its website.

10. Final Provisions

10.1 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods, insofar as this choice of law does not result in a consumer habitually resident in the EU being deprived of mandatory statutory provisions of the law of their state of residence. 10.2 If the Customer is a merchant, a legal entity under public law or a special fund under public law, the court at the Supplier's place of business (Albstadt) shall have jurisdiction, unless an exclusive place of jurisdiction exists for the dispute. This shall also apply if the Customer has no place of residence within the European Union. 10.3 Should any provision of this contract be or become invalid or unenforceable, the remaining provisions of this contract shall remain unaffected.

11. Information on Online Dispute Resolution

The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase contracts or online service contracts involving a consumer. The Supplier is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. Our email address is: info@pro-con-buerstentechnik.de